Raising the bar for Knowledge Management | UOT MBA
Raising the bar for Knowledge Management
What best can you think of a multidisciplinary approach to achieving organizational objectives by making the best use of knowledge? What would be an enabler of organizational learning? Yes, it is nothing but knowledge management.
What is knowledge management and what is the idea behind it?
Knowledge management (KM) is the process of creating knowledge-based articles, sharing it with employees/partners/customers and managing/updating the information as and when there are new updates/notifications about the organizational products/entities, it could be about product features, configurations, security vulnerabilities, bug fixes and so on. In layman terms, we can call them How-To articles which provide an overview and insight on the motive we want to achieve. Knowledge management (KM) therefore implies a strong tie to organizational goals and a strategy in upgrading customer’s/partner’s/employee’s knowledge by making them aware of these valuable articles. This creates an impact on the overall organization’s skillset and also winning a portion of customer satisfaction.
The strategy is simple!
One strategy to KM involves actively managing knowledge.
Examples of knowledge management in organizations
Content management systems (KBAs, Guided Answers, SAP Community Blogs, SAP Community Discussions, Incidents)
Why is knowledge management important?
If HP knew what HP knows, we would be three times more productive.” – Lewis E. Platt, former CEO at Hewlett-Packard
Upon research, I notice that statistics have cited that knowledge is one of an organization’s most important assets. Yet, as you’ll see, knowledge is frequently undocumented, difficult to access, and at risk of disappearing.
The 6 key benefits of knowledge management in an organization
- Spend less time recreating existing knowledge
- Get the information you need sooner (and with fewer headaches)
- Make fewer mistakes.
- Make informed decisions
- Standardize processes
- Provide better service to employees and customers
Must Read – Importance & Benefits of LinkedIn Account
Knowing knowledge management is important isn’t enough
One of the biggest hurdles when implementing a knowledge management system is getting ourselves to embrace it.
The fear that a new system will take up too much of our time, or that sharing our knowledge will reduce the value we provide and put our jobs at risk stays. Or we might just be reluctant to adopt yet another new process into our workflows.
The goal of a knowledge management program isn’t just to drive positive business outcomes. It is to drive positive outcomes for all of us as employees, too. Once we understand the upsides, our chances of successfully rolling out a knowledge management program are much higher. So, gear up and get the ball rolling!